EMCOR Customer Solutions Centers
Our 24/7/365 Customer Solutions Centers (CSCs) are state-of-the-art operations centers that unite technology, integrated work order management, and facilities expertise, and serve as the nerve center for clients across the country.
200,000+ facilities- 1 billion+ square feet of facility space
- 1 million+ work orders processed annually
Our work orders cover an array of topics, such as replacing lightbulbs, removing snow, and planting and maintaining lawns, trees, and shrubs.
Our call center operators are live customer service representatives – not automated recordings. These trained professionals are constantly ready and available to serve our clients.
Located in Norristown, PA and Phoenix, AZ, the centers are equipped with a comprehensive database that provides real-time diagnostic information.
The CSCs have a limitless variety of smart solutions to avoid and resolve virtually any facility issue that arises.
Using best-in-class practices and technology, the CSCs can help improve your facility’s operations and protect your bottom line.
Our People
- Over 6,000 mobile technicians across the United States
- Over 300 customer service representatives
- Over 11,000 qualified vendors
Our Technology
- Integrated workplace components
- Dashboard for easy access to key information
- Integrated financial reporting
- Measurements through key performance indicators (KPIs)
Our Services
We manage work orders for the following services:
- Floor care
- Janitorial maintenance
- Carpet maintenance
- Smoke & fire damage
- Flood & water damage
- Special projects
- Planting and maintenance of lawn, shrubs, and trees
- Parking lot services
- Snow & ice removal
- Irrigation systems
- Pressure washing
- Emergency response