Aerospace & Technology Company

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This particular client was in search of a single-source facility management provider who could standardize operating procedures across their facility portfolio. The goals were to operate facilities at optimal levels of cost efficiency and quality of service, and the client sought a facility provider who would keep their portfolio in top condition while minimizing operating expenses.


EMCOR Facilities Services (EFS) implemented a fully integrated facilities-management solution for this large aerospace, defense, and technology company. The FM solution included: capital planning, project management, and subcontract administration, as well as the installation of a state-of-the-art Computerized Maintenance Management System (CMMS) used to measure and track the performance of all facility work orders.

The EFS solution reduced operational expenses and improved efficiency at each of the client’s locations. In addition, EFS developed ten key performance indicators (KPIs) to better track and report on the performance of the contract and the overall FM program.


EFS implemented a proven integrated FM model for each facility, which included a customized preventive maintenance program for electrical, mechanical maintenance, and HVAC services. EFS also utilized its state-of-the-art Customer Solutions Center, which processes over 1 million work orders per year, to manage each of the client’s work order requests. At each client facility, mobile handheld technology was provided to field technicians for immediate communication and rapid response.

The CMMS that was implemented drives accountability and performance by tracking all facility activities and reporting on the results. Together, EFS and the client developed 10 KPIs to focus on. The monthly performance results on these key metrics were presented to the client’s management team, ensuring continuing quality execution. By integrating all of these components, the client’s facilities operate cost-effectively at peak performance levels.


This client is a global aerospace and technology company that is principally engaged in the research, design, development, manufacture, integration and sustainment of advanced technology systems, products and services.