Greg Frankenfield

Director
EMCOR Customer Solutions Center

Value Delivered

Serving as the Director of the EMCOR Customer Solutions Center (CSC), Greg sets the strategic direction for the center by deploying its people, processes, and technology in ways that exceed customers’ most exacting standards and rigid specifications. He monitors and maintains service quality, directs the division’s seamless back-office support, and oversees delivery of high-performance projects. Greg ensures the overall consistency of responsiveness and quality of service to customers in today’s mission critical facility environments.

Expertise

Greg’s career with EMCOR began in 2013, where he served as a supervisor in service delivery for USM Inc., an EMCOR Company. A year later, he was promoted to Operations Manager within the CSC and was responsible for the operational control and customer relationships for the national account portfolio. Prior to his current role, Greg served as Key Account Manager, where he managed a portfolio of 16 accounts totaling $21M in annual revenue. He built and maintained strong client relationships by acting as the liaison between the CSC, EMCOR Building Services (EBS), and multiple divisions of each client. Greg worked with the firm’s internal resources to grow capital replacement programs for several customers, including energy saving initiatives and mechanical system evaluations. Utilizing the EBS network of mechanical companies, he continued to grow national accounts to one of its most profitable years in the industry.

Greg received his bachelor’s degree in criminal justice from Northern Michigan University and his master’s degree in project management from the University of Phoenix. Upon graduation, he served as an Officer in the United States Marine Corps. When he returned, he earned his MBA in project management while serving at Marine Barracks Washington 8th and I, in Washington, DC. He has supported wounded Marines through multiple charity events and served as an escort for Gold Star Mothers during the United States Memorial day ceremony in Washington, DC.

The Personal Side

Greg enjoys spending time with his wife Tiffany and son Wyatt as well as entertaining family and friends. His hobbies include lifting weights, hiking, and spending time at the beach.