Frank Riley

Senior Vice President & General Manager

Value Delivered

Frank oversees the daily operations of the commercial site-based business to ensure best practices, innovation, and resource optimization while focusing on delivering optimum service levels to customers.

Frank championed efforts in minority supplier development by mentoring disadvantaged contractors. He prepared these contractors with the necessary tools and processes to serve sophisticated clients.

Frank also embraced the concept of creating a one-of-a-kind flexible workforce model for the Procter & Gamble Co. account, which was the prototype for a platform that, as of today, provides a national footprint for mobile facility maintenance services and supports over 9,000 financial, retail, and child care locations.

Frank has provided expertise and integrated facilities solutions to world-class customers such as Fifth Third Bank, US Bank, Learning Care Group, and Procter & Gamble Co., to name just a few.

Expertise

With over three decades of experience in construction, energy, and integrated facilities management, Frank is a seasoned industry veteran. His focus lies in enhancing the customer’s experience through productivity initiatives, innovation, service delivery, and fiscal accountability.

His leadership skills have been developed through various executive positions at Viox Services Inc., an EMCOR company, most recently as vice president, focusing on financial services clients.

He and his team have delivered customer retention rates in excess of 98% while maintaining a 93% customer satisfaction level for over a decade. Frank’s proven track record and vast industry knowledge and experience have prepared him well for his current role.

Frank earned a BS in Construction Management from the University of Cincinnati College of Applied Science. He also completed the University of Cincinnati Executive Program (UCEP), the Executive Leadership Program at Babson College, and The Thayer Leadership Institute Program at the United States Military Academy in West Point, New York.

The Personal Side

Frank has been married to his wife, Suzanne, for nearly 20 years and lives in Ohio. As the proud father of five children, Frank spends most of his free time attending his kids' sporting events, though he does find time to golf when he can. He greatly values his faith, family, employees, customers, and community.